Interviewer: Good morning. I am with Rich Eldredge from Richmond Aluminum. Rich, thanks for taking the time to talk with me this morning.
Rich: No problem.
Interviewer: I'd like to ask you three questions. You've been buying from Englert for a long time. How many years have you been buying from Englert?
Rich: I've been here with this company for 40 years. I talked to one of the old owners and they believe since the beginning of time.
Interviewer: Yes, it's been pretty much just over 40 years, if my calculations are correct. We certainly appreciate your business. What type of products do you buy from Englert?
Rich: I buy mostly trim coil, all our gutter supplies. We also bought our gutter machine from you. When it needs repair, it goes back. We're always happy with the service.
Rich: They're usually pretty accurate with how long my machine's going to be down and they'll me, "You'll have it back in an hour, or have it back in a day." We've enjoyed the great customer service-
Interviewer: Well, that's good.
Rich: -that Englert has. We call an order in and we run 10 minutes over there to get it. Sometimes it's ready but we get there too fast.
Interviewer: You're not that far away.
Interviewer: You have recently acquired Richmond Aluminium.
Interviewer: Everything's been going well for you since then.
Rich: Yes. You guys helped me out greatly getting me set up.
Rich: It was little rough at first but the credit department worked with me, kept me on track.
Interviewer: Good deal.
Rich: We had a couple of disasters here. We lost our computers and they worked with me. They faxed me my stuff over so I could take care of stuff. Everybody there at Englert goes beyond what they need to do. You have great staff.
Interviewer: I certainly appreciate that. I just want to thank you again for your business. We look forward to continue supporting your needs.
Interviewer: Rich, thanks for your time.
Rich: Okay. Thank you.
Interviewer: I appreciate it.